Troubleshooting

Solutions to common issues you might encounter while using Buildpad.ai.

Cloud Environment Not Starting

Symptoms:

• DaaS status shows “Stopped” or “Error”

Solutions:

1. Navigate to the DaaS page in your project and check the status indicator.
2. If the status is stopped, click the start button to initialize the environment.
3. Wait a few moments — cloud environments may take a minute to start up.
4. If the problem persists, try refreshing the page and checking again.

AI Assistant Not Responding

Symptoms:

• Chat messages are not getting a response
• The AI seems stuck or loading indefinitely

Solutions:

1. Check your internet connection — the AI requires a stable connection.
2. Try refreshing the page and sending your message again.
3. If the chat history is very long, clear it and start a new conversation.
4. Make sure your cloud environment is running if you’re asking the AI to take actions on files.

Page Not Loading or Displaying Errors

Symptoms:

• Blank page or error message when navigating
• Components not rendering correctly

Solutions:

1. Try hard-refreshing the page (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows).
2. Clear your browser cache and cookies for the site.
3. Try using a different browser to rule out browser-specific issues.
4. Check that you have a stable internet connection.

Cannot Access a Project or Organization

Symptoms:

• Getting a “not found” or “not authorized” error
• Project or organization is missing from the list

Solutions:

1. Make sure you are signed in to the correct account.
2. Verify that you are a member of the organization that owns the project.
3. Ask an organization owner to check your membership and role.
4. If you were recently invited, try signing out and back in to refresh your access.

Changes Not Saving

Symptoms:

• Edits in the code editor are lost after refreshing
• AI-generated files not appearing in the file explorer

Solutions:

1. Make sure your cloud environment (DaaS) is running and healthy.
2. Check that the file was saved — look for save indicators in the editor.
3. Try refreshing the file explorer to see newly created files.
4. If the problem persists, check the terminal for any error messages.